RETURN & REPLACEMENT POLICY

At CarHatke.In, we aim to provide our customers with a smooth and reliable shopping experience. We accept returns or replacements for eligible products subject to the following conditions:

  1. Return Eligibility

  • Customers must raise a return/replacement request within 48 hours of receiving the product.
  • The product must be unused, undamaged, and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and invoice, wherever applicable.
  • Products that are used, installed, modified, damaged, or missing original components may not be eligible for return.

  1. Unboxing Video Requirement

  • Customers are strongly advised to record a continuous, clear, and unedited unboxing video while opening the package.
  • The video should clearly show the package condition, shipping label, and product received.
  • An unboxing video may be required to process claims related to missing, damaged, defective, or incorrect products.

  1. Damaged or Incorrect Product

  • If you receive a damaged, defective, or incorrect product, please contact CarHatke.In customer support within 48 hours of delivery.
  • Please provide clear photographs/videos and details of the issue.
  • After verification, CarHatke.In may provide a replacement, repair, or refund, as applicable.

  1. Product Not as Expected

  • If the product does not meet your expectations, return eligibility will depend on the product category and condition.
  • Products must be returned in their original condition and packaging.

  1. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including customized products, installed/used products, and certain physical-use accessories.

  • Products specifically marked as non-returnable on the product page are not eligible for return.
  • Certain categories may also be excluded due to hygiene, installation, customization, or shipping limitations.

  1. Return Shipping

  • For an approved wrong, damaged, or defective product, return/replacement shipping may be arranged by CarHatke.In, subject to verification.
  • For other eligible returns, applicable return shipping charges may apply.

  1. Refund

  • Once the returned product is received and inspected, the refund will be processed according to the applicable return policy.
  • Refund processing time may vary depending on the payment method and banking/payment provider.

  1. Important Note

  • Please do not install, modify, wash, cut, or otherwise use the product before confirming that it is correct and free from damage.
  • CarHatke.In reserves the right to approve or reject a return/replacement request based on product condition and applicable policy terms.

  1. Return Pickup / Receipt Timeline

  • For approved return requests, the returned product must be handed over to the assigned courier within 10 days from the date of return approval.
  • Customers are requested to keep the product safely packed until the return pickup.
  • If the product is not handed over within the specified period, the return/replacement request may be cancelled or rejected.