FAQs
Frequently Asked Questions
Based on your current CarHatke website and the policies we prepared, you can add this FAQ section.
CarHatke.In offers a wide range of automotive accessories, including 7D/9D/10D/12D car floor mats, boot mats, body covers, seat accessories, lighting products, Android stereos, dash cams, car organizers, cleaning products, and other car accessories.
You can select your vehicle/product, add the item to your cart, enter your delivery details, and complete the available payment or COD process.
Yes, COD is available on eligible products and serviceable PIN codes. Certain products/orders may require 10% advance payment, with the remaining 90% payable at delivery.
For certain orders, a 10% advance may be required for order confirmation, customization, processing, packaging, or shipping commitments.
- Delhi NCR: Eligible orders may be delivered the next day.
- Other locations: Generally 3–7 business days.
- Remote areas may require additional time.
Delivery depends on product availability, PIN code and courier service.
Yes. FREE SHIPPING is available on eligible products/orders, subject to the applicable offer terms.
Once your order is dispatched, tracking details may be shared with you through the available communication method. You can use the tracking information to check your shipment status.
Cancellation may be possible before dispatch, subject to the product and order status. Customized or already-dispatched orders may have different cancellation conditions.
Eligible products can generally be returned according to the applicable Return & Replacement Policy. Customers should raise a return request within the specified return period.
For an approved return, the product should generally be handed over to the assigned courier within 10 days from return approval, unless otherwise specified.
Please take clear photographs/videos of the package and product and contact CarHatke.In customer support as soon as possible. An unboxing video may be required for verification.
Contact customer support with your order number, product photographs and unboxing video, if available. After verification, an eligible replacement or other resolution may be provided.
For damaged, defective, missing, or incorrect-product claims, an unboxing video is strongly recommended and may be required to verify the claim.
Customized or made-to-order products may have different return conditions and may not be eligible for return once customization/production has started, except where applicable for defects or incorrect supply.
Select the correct car brand, model, variant and manufacturing year before ordering. If you are unsure about fitment, contact our support team before placing the order.
We try to display products accurately. However, colour, stitching, texture, packaging and minor design details may vary slightly due to lighting, screen settings, manufacturing batches, or availability.
Contact customer support as soon as possible. Address changes may be possible before dispatch, subject to order status.
Available payment methods may include online payment and COD for eligible orders. Payment options may vary depending on the product and delivery location.
Online payments are processed through authorized payment service providers. Never share your OTP, UPI PIN, CVV, ATM PIN or banking password with anyone.
Yes. For product-related questions, fitment assistance or order support, you can contact CarHatke.In customer support.
CarHatke.In offers a wide range of automotive accessories and parts through its online store. Product details, specifications and compatibility should be checked before ordering.
Yes. You can contact our support team for product information, fitment, availability, shipping and order assistance.