PRIVACY POLICY

Last Updated: 21 August 2026

At CarHatke.In, we respect the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, purchase our products, contact us, or use any of our services.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect the following information when you visit our website or place an order:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping/Delivery Address
  • PIN Code
  • City, State and Country
  • Vehicle/Car Model details provided by the customer

Order Information

  • Products purchased
  • Order number
  • Order date
  • Order value
  • Delivery details
  • Return/replacement information
  • Cancellation information
  • Customer requests and complaints

Payment Information

For online payments, payment-related information may be processed by authorized third-party payment gateway providers.

CarHatke.In does not normally store complete debit card, credit card, UPI PIN, CVV, or banking passwords on its own servers.

Communication Information

We may collect information that you provide when you contact us through:

  • Phone
  • Email
  • WhatsApp
  • Website contact forms
  • Customer support
  • Reviews and feedback

  1. HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

  • Visit our website
  • Create an account
  • Place an order
  • Place a Cash on Delivery (COD) order
  • Make an online payment
  • Contact customer support
  • Request a return or replacement
  • Request cancellation
  • Submit a review or feedback
  • Subscribe to promotional communications
  • Submit an enquiry
  • Interact with our website or advertisements

  1. HOW WE USE YOUR INFORMATION

We use customer information for legitimate business purposes, including:

Order Processing

  • Confirming orders
  • Processing payments
  • Processing COD orders
  • Preparing products for dispatch
  • Generating invoices
  • Processing returns and replacements

Delivery

Your name, mobile number and delivery address may be shared with our authorized courier/logistics partners so that your order can be delivered successfully.

Customer Support

We may use your information to:

  • Answer customer queries
  • Resolve complaints
  • Provide product assistance
  • Handle return/replacement requests
  • Provide order updates

Business Improvement

We may use information to:

  • Improve our website
  • Improve products and services
  • Understand customer preferences
  • Analyze website performance
  • Prevent fraud and misuse

Marketing

Where permitted, we may use your contact information to send:

  • Promotional offers
  • Discounts
  • New product information
  • Special sales
  • Festival offers
  • Product updates

You may request to stop receiving promotional communications.

  1. CASH ON DELIVERY (COD) & ADVANCE PAYMENT

For COD orders, we may collect additional information necessary to verify and deliver the order.

This may include:

  • Name
  • Mobile Number
  • Complete Delivery Address
  • PIN Code
  • Order Details
  • 10% Advance Payment, where applicable

For certain products or orders, 10% of the total order value may be required as an advance payment before dispatch. The remaining 90% amount will be payable at the time of delivery (COD).

The 10% advance payment may be required for order confirmation and to cover applicable order processing, customization, packaging, or shipping commitments.

We may contact the customer by phone, SMS or WhatsApp for order confirmation or delivery-related communication.

  1. PAYMENT SECURITY

Online payments may be processed through authorized third-party payment gateway providers.

CarHatke.In does not request or store:

  • ATM PIN
  • UPI PIN
  • CVV
  • Internet banking password

Customers should never share their OTP, UPI PIN, card PIN, or banking password with anyone claiming to represent CarHatke.In.

  1. SHIPPING & COURIER INFORMATION

To deliver your order, we may share necessary information with authorized courier and logistics companies.

This may include:

  • Customer name
  • Mobile number
  • Shipping address
  • PIN code
  • Order number
  • Delivery information

This information is shared only to facilitate order delivery, tracking, customer communication, and related services.

  1. RETURNS, REPLACEMENTS & REFUNDS

If you request a return, replacement, cancellation, or refund, we may use your information to:

  • Verify the order
  • Verify the product
  • Arrange courier pickup
  • Process replacement
  • Process refund
  • Communicate the status of your request

Photos, videos, invoices, or other information submitted for a return/replacement claim may be retained for verification and dispute-resolution purposes.

  1. COOKIES

CarHatke.In may use cookies and similar technologies.

Cookies may help us:

  • Remember shopping-cart information
  • Remember user preferences
  • Improve website functionality
  • Understand website traffic
  • Analyze website usage
  • Improve customer experience
  • Measure advertising performance

Customers can control or disable cookies through their browser settings.

However, disabling cookies may affect certain features of the website.

  1. GOOGLE & ADVERTISING SERVICES

Our website may use third-party services such as Google Analytics, Google Ads, Meta/Facebook or other advertising and analytics platforms.

These services may use cookies, pixels, tags, or similar technologies to understand website activity and measure advertising performance.

Third-party providers may process information according to their own privacy policies and terms.

  1. SHARING OF CUSTOMER INFORMATION

CarHatke.In does not sell or rent customer personal information for monetary gain.

However, information may be shared with trusted service providers where necessary to operate our business.

These may include:

  • Courier companies
  • Logistics partners
  • Payment gateway providers
  • Website hosting providers
  • Technology service providers
  • Analytics providers
  • Advertising platforms
  • Customer support providers
  • Accounting and business service providers

We may also disclose information when required by law or when reasonably necessary to:

  • Comply with legal requirements
  • Respond to government authorities
  • Prevent fraud
  • Protect our website
  • Protect our customers
  • Protect our legal rights
  • Investigate suspected misuse

  1. DATA SECURITY

We take reasonable technical and organizational measures to protect customer information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no online system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account information and should never share passwords, OTPs, UPI PINs, or other confidential payment information.

  1. DATA RETENTION

We may retain customer information for as long as reasonably necessary for:

  • Order processing
  • Customer support
  • Warranty/return matters
  • Refund processing
  • Accounting records
  • Legal compliance
  • Fraud prevention
  • Dispute resolution
  • Business records

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and business requirements.

  1. CUSTOMER DATA DELETION

Customers may request deletion of their personal information by contacting us.

Email: support@CarHatke.In.in

The request may be subject to verification.

Please note that certain information may need to be retained where required by law, taxation, accounting, fraud prevention, dispute resolution, or other legitimate business purposes.

  1. CUSTOMER RIGHTS

Subject to applicable law, customers may have the right to:

  • Ask what personal information we hold about them
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where applicable
  • Opt out of promotional communications
  • Raise privacy-related concerns

Requests can be sent to our support email.

  1. PROMOTIONAL COMMUNICATION

CarHatke.In may communicate with customers through:

  • Phone calls
  • SMS
  • WhatsApp
  • Email
  • Website notifications

Communications may include order updates, delivery updates, service information, promotional offers, discounts, and new products.

Customers may request to opt out of promotional communications.

Please note that transactional communications, such as order confirmation, payment, delivery, return, replacement, or refund updates, may still be sent when necessary to complete your order or provide the requested service.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment providers, social media platforms, advertisements, or other external services.

CarHatke.In is not responsible for the privacy practices, security, or content of third-party websites.

Customers are advised to review the privacy policies of third-party websites before providing personal information.

  1. CHILDREN’S PRIVACY

Our website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children for the purpose of providing services directly to them.

If a parent or guardian believes that a child has provided personal information to us, they may contact us to request appropriate action.

  1. FRAUD & SECURITY

To protect our customers and business, CarHatke.In may use customer and order information to identify and prevent:

  • Fraudulent orders
  • Fake COD orders
  • Payment fraud
  • Misuse of promotional offers
  • Unauthorized transactions
  • Suspicious website activity

We may cancel or restrict an order where there is a reasonable concern regarding fraud, misuse, or security.

  1. BUSINESS TRANSFER

If CarHatke.In’s business, assets, website, or operations are transferred, merged, reorganized, or acquired, customer information may be transferred as part of the relevant business transaction, subject to applicable privacy requirements.

  1. CHANGES TO THIS PRIVACY POLICY

CarHatke.In may update or modify this Privacy Policy from time to time.

Changes may be made to reflect:

  • New services
  • Website changes
  • Legal requirements
  • Security improvements
  • Changes in business practices

The updated policy will be published on this page with the revised Last Updated date.

Customers are encouraged to review this page periodically.

  1. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

CARHATKE.IN
Website: CarHatke.In.in
Email: support@CarHatke.In.in
Customer Support: +91-8750451027