1. Order Processing

  • Orders are processed after successful payment or order confirmation.
  • Orders are normally dispatched within 1–2 business days.
  • Customers will receive shipping/tracking details once the order is dispatched.

  1. Delivery Time

  • Delhi NCR: Eligible orders are generally delivered Next Day, subject to product availability,                    order confirmation, and serviceable PIN code.
  • Other Locations: Standard delivery generally takes 3–7 business days, depending on the delivery location.
  • Remote areas may require additional delivery time.
  • Delivery timelines are estimates and may vary due to courier operations, weather, festivals, strikes, public holidays, or other unforeseen circumstances.

  1. Shipping Address

  • Customers must provide a complete and accurate delivery address, PIN code, and mobile number.
  • CarHatke.In will not be responsible for delays or failed delivery caused by an incorrect or incomplete address.

  1. Package Inspection

  • Customers are advised to check the package before accepting delivery.
  • If the package is visibly damaged, opened, or tampered with, customers should take clear photos/videos and report the issue immediately.
  • For product-related claims, an unboxing video may be required.

  1. Courier Delays

  • CarHatke.In is not responsible for delays caused by courier partners, extreme weather, natural disasters, strikes, public holidays, remote-area delivery issues, or other circumstances beyond our control.

  1. Failed Delivery

  • If delivery fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery or re-shipping charges may apply.

  1. Shipping Charges

  • Shipping charges, if applicable, will be communicated during order confirmation.
  • FREE SHIPPING is available on eligible products/orders, subject to the applicable offer terms.

  1. Damaged or Tampered Package

  • If the package arrives damaged or tampered with, please do not discard the packaging.
  • Take clear photographs/videos of the package and contact customer support as soon as possible.

  1. Delivery Confirmation

  • Delivery is considered completed once the package is successfully handed over at the address provided by the customer or accepted by an authorized person.

  1. Customer Responsibility

  • Customers are responsible for providing correct contact and delivery information and cooperating with the courier during delivery.