1. Welcome to CarHatke. By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

    1. Website Usage

    • You must use this website only for lawful purposes.
    • You must not misuse, damage, interfere with, or attempt to gain unauthorized access to the website.
    • Product information, images, prices, offers, and availability may be updated from time to time.
    • CarHatke reserves the right to modify, suspend, or discontinue any website feature or product without prior notice.

    1. Product Information

    • We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and compatibility information.
    • Product colours may appear slightly different depending on screen/display settings.
    • Product dimensions, design, colour, packaging, and accessories may vary slightly from images.
    • Customers should verify the car model, variant, year, and compatibility before placing an order.
    • For customized products, the customer is responsible for providing correct vehicle information.

    1. Pricing

    • All product prices displayed on the website are subject to change without prior notice.
    • Prices may change due to promotions, discounts, taxes, supplier costs, or other business reasons.
    • In case of an obvious pricing or technical error, CarHatke reserves the right to cancel the affected order and refund any amount already paid.

    1. Order Confirmation

    • An order is considered confirmed after successful payment or confirmation by CarHatke.
    • For certain orders, CarHatke may contact the customer by phone, SMS, WhatsApp, or email for order verification.
    • CarHatke reserves the right to cancel or hold an order if the information provided is incomplete, incorrect, suspicious, or cannot be verified.

    1. Cash on Delivery (COD) & 10% Advance

    • COD may be available for eligible products and serviceable PIN codes.
    • For certain products or orders, 10% of the total order value may be required as an advance payment before dispatch.
    • The remaining 90% amount will be payable at the time of delivery.
    • The 10% advance may be required for order confirmation, customization, processing, packaging, or shipping commitments.
    • COD availability is subject to product, location, order value, and courier conditions.

    1. Payment

    • Customers may pay through available online payment methods or COD where applicable.
    • Online payments may be processed through authorized payment gateway providers.
    • Customers must not share OTP, UPI PIN, CVV, ATM PIN, or banking passwords with anyone claiming to represent CarHatke.
    • An order may not be dispatched until the required payment or advance amount has been successfully received.

    1. Shipping & Delivery

    • Orders are normally dispatched within 1–2 business days after confirmation.
    • Delhi NCR: Eligible orders may be delivered the next day, subject to product availability and serviceable PIN code.
    • Other locations generally require 3–7 business days.
    • Remote locations may require additional delivery time.
    • FREE SHIPPING is available on eligible products/orders, subject to applicable offer terms.
    • Delivery timelines are estimates and may be affected by courier delays, weather, festivals, public holidays, strikes, remote-area delivery, or circumstances beyond our control.

    1. Shipping Address

    • Customers must provide a complete and accurate name, mobile number, address, city, state, and PIN code.
    • CarHatke is not responsible for failed or delayed delivery caused by an incorrect or incomplete address.
    • Any additional re-shipping or delivery charges caused by incorrect customer information may be payable by the customer.

    1. Package Inspection

    • Customers should check the package at the time of delivery.
    • If the package appears damaged, opened, or tampered with, customers should take photographs/videos and report the issue immediately.
    • An unboxing video may be required for certain damaged, missing, defective, or incorrect-product claims.

    1. Return & Replacement

    • Eligible return/replacement requests must be raised within the applicable return period mentioned on the product or website.
    • Products must generally be unused, undamaged, and returned with original packaging and accessories.
    • Customized, installed, modified, used, or certain category-specific products may not be eligible for return.
    • For approved returns, the customer must hand over the product to the assigned courier within 10 days from return approval, unless otherwise specified.
    • Failure to hand over the product within the specified period may result in cancellation of the return/replacement request.

    1. Damaged, Defective or Wrong Product

    • Customers must contact CarHatke as soon as possible after receiving a damaged, defective, or incorrect product.
    • Clear photographs/videos and an unboxing video may be requested for verification.
    • After verification, CarHatke may provide a replacement, repair, refund, or another appropriate resolution according to the applicable policy.

    1. Product Fitment

    • Automotive accessories may be vehicle-specific.
    • Customers are responsible for providing correct make, model, variant, and manufacturing year where required.
    • CarHatke is not responsible for incorrect fitment resulting from incorrect vehicle information supplied by the customer.
    • Customers should contact customer support before ordering if they are unsure about compatibility.

    1. Customized Products

    • Customized or made-to-order products may have different return and cancellation conditions.
    • Once customization or production has started, cancellation or return may not be available unless the product is defective or incorrectly supplied by CarHatke.

    1. Order Cancellation

    • Customers may request cancellation before dispatch, subject to the applicable order status and product conditions.
    • Orders that have already been dispatched may not be cancellable.
    • Customized products may have separate cancellation restrictions.
    • Refunds for eligible cancellations will be processed through the applicable payment method.

    1. Refunds

    • Approved refunds will be processed after verification of the cancellation, returned product, or applicable claim.
    • Refund processing time may vary depending on the payment gateway, bank, or payment method.
    • Any applicable shipping, return, or processing charges may be deducted where permitted by the applicable policy.

    1. Offers & Discounts

    • Promotional offers, discount codes, cash back, free shipping, and other offers may have specific conditions.
    • Offers may be limited by product, customer, location, quantity, validity period, or order value.
    • Two or more offers may not always be combined.
    • CarHatke reserves the right to modify or withdraw an offer where permitted.

    1. Intellectual Property

    All website content, including:

    • Logos
    • Product images
    • Text
    • Graphics
    • Designs
    • Videos
    • Product descriptions
    • Website layout
    • Brand materials

    is owned by or licensed to CarHatke and/or its respective rights holders.

    You must not reproduce, copy, modify, sell, distribute, or commercially use website content without prior written permission.

    The current website also restricts copying, republishing, selling, renting, sublicensing, and redistribution of CarHatke content.

    1. Customer Reviews & Comments

    Customers may submit reviews, comments, feedback, photographs, or other content where such functionality is available.

    By submitting content, you confirm that:

    • You have the right to submit it.
    • It does not violate third-party rights.
    • It is not illegal, abusive, defamatory, offensive, or misleading.
    • It does not contain unauthorized promotional or commercial material.

    CarHatke may remove content that violates these Terms & Conditions.

    1. Third-Party Services

    Our website may use third-party services including:

    • Payment gateways
    • Courier/logistics providers
    • Analytics services
    • Advertising platforms
    • Hosting providers
    • Communication services

    Use of such services may be subject to their respective terms and privacy policies.

    1. Website Availability

    We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

    The website may occasionally be unavailable due to:

    • Maintenance
    • Technical problems
    • Server issues
    • Internet/network problems
    • Security incidents
    • Circumstances beyond our control

    1. Limitation of Liability

    To the maximum extent permitted by applicable law, CarHatke will not be responsible for indirect or consequential losses arising from the use of the website or products.

    Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

    The existing CarHatke Terms page also contains a limitation/disclaimer section subject to applicable law.

    1. Fraud Prevention

    CarHatke may cancel or restrict orders where there is a reasonable concern regarding:

    • Fake orders
    • Payment fraud
    • COD misuse
    • Multiple fraudulent orders
    • Incorrect customer information
    • Abuse of promotional offers
    • Suspicious transactions

    We may contact the customer to verify an order before dispatch.

    1. Privacy

    Customer information is handled according to our Privacy Policy.

    Please review the CarHatke Privacy Policy for details regarding collection, use, storage, sharing, security, and deletion of personal information.

    1. Changes to Terms

    CarHatke reserves the right to update these Terms & Conditions from time to time.

    The updated version will be published on this page with a revised Last Updated date.

    Continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

    1. Governing Law

    These Terms & Conditions shall be governed by the applicable laws of India.

    Any dispute shall be subject to the jurisdiction of the appropriate courts having jurisdiction, subject to applicable law.

    1. Contact Us

    For questions regarding these Terms & Conditions, orders, returns, shipping, or customer support:

    CARHATKE
    Customer Support: +91-8750451027
    Business Inquiry: Support@carhatke.in
    Registered Office: 3468 2nd floor Nicholson road Mori gate, kashmiri gate New Delhi, Delhi – 110006, India.